Our Services

SALES PROCESS OUTSOURCING

"Efficient, Focused and Experienced Sales Professionals can make the sales of a company grow revenues and generate potential leads."

Our main focus, is building intelligent sales outsourcing solutions and providing the best sales results to our clients. We are ready to help companies that need immediate revenue generation. Many organizations may have a sales team in place, but our scalable solutions allow our customers to meet the demands of today's market.

We help organizations improve their sales performance and get more business by developing sales plans, recruit highly qualified sales professionals and manage them to meet our clients' revenue goals. We sell your products and services in the field by building the programs, recruit the personnel, manage the teams and close the deals on your "paper" while reporting all the key metrics you'd expect from any high level sales force.

We conceptualize, develop, design and manage unique sales process for each client. Sales planning strategy involves, setting profit-based sales targets, quotas, sales forecasting, demand management and the writing and execution of a sales plan after rigorous market research. We design the process to cut down your business costs and to improve the efficacy of the sales process. The entire process is designed to ensure the smoothness with which the customer is taken through various stages of conversion from suspect to prospect, then from prospect to customer and finally from customer to a key account.

MARKETING PROCESS OUTSOURCING

Excolo provides marketing process outsourcing services for its clients, who have the capability of producing/ manufacturing high standard services/ products but have limited knowledge/ budgets to create and handle a separate in-house marketing team.

In marketing, the main challenge for any organisation is the need to liaison with a lot of marketing agencies so as to meet their marketing objectives. These agencies when working in isolation work on their specific objective rather than the overall objective of the organisation. This makes it difficult for organisations to reach their goal.

If you want your business to succeed, you need a clear marketing strategy. But your business is straining under the task of both running your business and marketing it at the same time. We work as an extended marketing arm for your clients and work according to your marketing goals that have the capacity to spread its business across the target market. Alternatively, Excolo can also design the marketing strategies according to your needs and provide B2B and B2C support as desired.

BUSINESS PROCESS OUTSOURCING

Excolo offers highly trained personnel and proven business methodologies, for businesses seeking assistance in outsourcing core operations. We develop strategic programs designed to help your business operate more efficiently and save money on labour and overhead costs.

When you consider what a business process outsourcing solution can do for your business, consider the cost savings associated with outsourcing operational functions in your organization. Not only do you save the overhead of the office space to house the personnel, but also the labour costs. By outsourcing, you add a substantial amount to your personnel savings. Outsourcing and sub-contracting certain selective routine (but important) operational tasks using our business process outsourcing solution can add a substantial amount of money to your business.

Excolo offers a business process outsourcing solution that can provide better operational support at lower costs, leaving your organization more time to focus on profitable operations for your business.

CUSTOMER SERVICE OUTSOURCING

The digital natives, empowered by social media, have forced enterprises to redefine customer service. Global organizations are investing significant resources in analyzing data to identify ways of improving the quality of their customer service support.

To achieve an optimum balance between customer satisfaction and associated costs, companies are now making efforts for customer care outsourcing. The customer service solutions available in the market are more cost effective than in house solutions. They are ideal for process standardization & optimization and also savings on time & material.

Our customer service solutions provide quality service through specialized resources adept in dealing with volumes of inbound customer service. Our personnel utilize innovative tools to provide business requirement specific responses. In addition, our round the clock help desk support available across multiple geographies and in multiple languages ensures that our help desk services are customer friendly. We also help our customers gain competitive advantage by optimizing core processes such as production, sales & marketing, mergers etc.

IT OUTSOURCING

Every company, every day relies on robust, agile business applications to run their front offices-to reach new customers, get into new markets, and sell products and services. They rely on business applications in the back office-to maintain records, manage inventory, process analytics, and coordinate general administrative functions. Forward-facing business applications are at the heart of ongoing transformation-and if they are to truly support the business, they must be flexible enough to promote agility to enable organizations to quickly respond to inevitable change.

The services and solutions offered by Excolo create the edge organizations to assert their competitiveness in their markets. Our integrated business solutions span the application and technology landscape, from enterprise applications and digital transformation to security and testing. We help drive business innovation by integrating next generation technology into the enterprise IT landscape. We transform business processes. We maximize and extend the value of package applications. We aggregate cutting-edge applications to drive collaboration and commerce with customers. We enable secure IT operations. And with an effective global delivery model, we assure a total quality approach for applications and technology solutions anywhere in the world.

Excolo can help align your IT strategy with your business strategy, adopt emerging technologies and capitalize on existing application portfolios. We can design strategic solutions that are key enablers of success in the 21st century workplace. Our team can establish the structure, processes, and tools for improvements in technology governance, create the metrics needed to measure alignment of your IT landscape with your business goals, and help implement the strategic solutions that will propel your business forward.

FINANCE & ACCOUNTING OUTSOURCING

In a competitive global environment, the Finance & Accounting function is the most essential fundamental of any enterprise. It ensures effective operations with requisite compliance and controls, balancing expense versus growth, reducing the cash cycle and maximizing ROI. Hence, companies are channelizing their finance function to achieve superior results. IT rationalization, resource optimization and an innovative delivery model has facilitated Finance and Accounting Outsourcing (FAO) to become a desired financial transformation strategy.

Benefits from accounts outsourcing increases your profitability, frees up time to concentrate on your core competencies and significantly lessen your administrative burden. Today, more and more businesses are realizing the benefits of outsourcing their accounting operations to specialised professionals.

Excolo’s key focus areas are providing transformational value to our clients through process excellence-automation, re-engineering and internal/external benchmarking, and variable pricing models etc.

Through our solutions, we also stress on flexibility in the delivery and solution approach, smart-speed risk mitigated transitions, bringing best practices to the table and transforming processes etc.

CREDIT & RISK MANAGEMENT OUTSOURCING

Our expertise spans the deal lifecycle and covers the areas of underwriting and originations, portfolio monitoring, business intelligence and reporting, risk analytics, including predictive analytics services, and collections analytics.

Our risk analysts engaged in enterprise risk management functions cover credit risk analytics, market risk analytics, and operational risk analytics. We help our clients drive the key business outcomes of loss minimization, regulatory compliance, and reduced cost of operations.

Our risk management solutions can be summarized under:
Credit risk analytics across deal lifecycles from origination to collections: This includes credit risk management, borrower financial and credit analysis, building scorecards for credit decisions, periodic portfolio review, credit risk rating and support for underwriting and portfolio management functions, fraud analytics, KYC services, and AML processes.

Operational risk management: This include specific operational process reviews, risk control evaluation and self-assessments, credit and collateral management, data integrity, analysis and validation, business continuity planning, capital assessment and risk mitigation and fraud risk assessment services. We provide end-to-end and specific components on operational risk services aimed at enabling clients to enhance their enterprise-wide risk management capabilities.

Regulatory compliance:
Helps our clients manage their credit risk, operational risk, and market risk through the rigorous and evolving regulatory environment.

Capital planning and forecasting:
Excolo has strong capabilities in portfolio analytics, including capital planning and loss forecasting, model development and validation, stress testing, and risk reporting are among others.

KNOWLEDGE PROCESS OUTSOURCING

Enterprises are increasingly looking to create value through high quality business expertise and superior productivity. Knowledge Process Outsourcing (KPO) can help them on this front by improving the time-to-market, give access to special skills and enhance organizational effectiveness.

Growing at a rapid pace, the global KPO industry encompasses areas like data search, integration and management services, financial services, research and analytics, technology research, computer aided simulation and engineering design, and professional services such as business research and legal services. Unlike conventional BPO, where the focus is on process expertise, the focus in KPO is on knowledge expertise and requires service providers to possess advanced technical and analytical skills.

The KPO industry captures in essence by enabling businesses to reason beyond the cube and delivers tangible business impact and improved efficiencies for key business functions. Excolo’s KPO arm focuses on fast moving domains to provide accelerated solutions to our customers. Our methodical approach to change management, migration, operation delivery and optimization helps our clients overcome their business challenges.

LEGAL PROCESS OUTSOURCING

Uncertainties in the macro-economic environment and increased budget constraints pose a challenge to law firms and corporate counsel as they have to face cost pressure to acquire and retain top-drawer talent. These firms are now focused on partnering with Legal Process Outsourcing (LPO) providers that give them access to legal specialists, while they utilize their internal resources to concentrate on their core businesses.

Excolo helps organizations leverage business process outsourcing as a strategy to ‘extend their enterprise’, thereby providing access to a high quality talent pool of legal professionals, a proven global delivery model, deep domain expertise and an unrelenting focus on delivery excellence.

Excolo helps clients reduce costs of their legal processes and more importantly, have their associates focus on spending more time with clients, thereby creating greater value for the organization. Legal services are high-risk, sensitive and highly complex, and Excolo works with clients towards achieving increased efficiency while at the same time reducing costs.

COMPLIANCE PROCESS OUTSOURCING

Rising regulatory scrutiny of Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) programs and increasing penalties for non-compliance have challenged financial institutions with the need to strengthen their Customer Due Diligence (CDD) processes. In parallel, the financial crisis and its aftermath have forced financial institutions to significantly reduce operating cost, limiting the funds that are available for risk mitigation and compliance-related activities, including Know Your Customer (KYC) data management and process improvements as well as KYC remediation.

Excolo helps organizations streamline the AML –CTF processes. We have built a core team of AML experts and risk and compliance professionals who bring the ability to design and run the world’s best AML –CTF operations.

Moreover, we deliver our AML-CTF services through a customized delivery model that allows our clients maximum flexibility in structuring their operations. Excolo has the depth and expertise to tailor our delivery model uniquely to each client’s individual needs.

MORTGAGE ORIGINATION/UNDERWRITING OUTSOURCING

Through our continuous watch over cost control and quality, Excolo provides end-to-end support of mortgage underwriting services. By employing high-quality personnel, advanced technology, and a focus on continuous process improvement, Excolo improves efficiency and delivers enhanced bottom-line impact by reducing risk and exposure

Our relentless focus on providing exceptional customer service allows us to manage volatile mortgage volumes through peaks and troughs, while our proven process excellence allows for increased efficiency. We offer complete transparency for uncompromised control and expertise in streamlining processes, all of which is designed to strengthen mortgage originations and ensure sound underwriting operations.

Our deep expertise includes end-to-end fulfilment and component-based solutions, with outcome-based pricing for services that include manual underwriting, condition review and approval, quality control, and audit underwriting, as well as credit risk, fraud risk, and collateral risk underwriting services.

Excolo provides seasoned personnel and advanced technology tools for more efficient underwriting operations. By combining technological solutions with efficient manual processes, we increase productivity while decreasing cycle times. Our digitization of key data allows for greater underwriting scrutiny, higher process quality, and improved credit decisions.

We also lower credit and operational risk through careful scrutiny of loan portfolios. Even those that appear “safe” undergo rigorous examination in order to mitigate risk.